Effective Date: 01 July 2026
Business Information
- Website: www.ceylonvoy.com
- Email: info@ceylonvoy.com
- WhatsApp: +94 76 369 6123
- Business Type: Luxury Private Tours & Destination Management Company
Information You Provide
We may collect the following personal information when you interact with us:
- Full Name
- Email Address
- Mobile Number
- WhatsApp Number
- Country of Residence
- Nationality
- Preferred Language
- Travel Dates
- Number of Travellers
- Hotel Preferences
- Tour Preferences
- Special Requests
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Website
- Cookies
- Referral Source
Purpose of Collecting Information
Your personal information is collected only for legitimate business purposes, including:
- Responding to enquiries
- Preparing customised itineraries
- Processing bookings
- Arranging accommodation and transportation
- Providing chauffeur services
- Airport transfers
- Customer support
- Improving website performance
- Marketing communications (only where permitted or with your consent)
- Compliance with legal obligations
Legal Basis for Processing
We process personal information where:
- You have provided your consent
- It is necessary to fulfil your travel booking or requested services
- It is required to comply with legal obligations
- It is necessary for our legitimate business interests, provided your rights are respected
Cookies
Our website uses cookies to:
- Improve user experience
- Remember your preferences
- Analyse website traffic
- Enhance website security
Sharing Your Information
CeylonVoy does not sell or rent your personal information.
We may share information only where necessary with:
- Hotels
- Licensed Chauffeurs
- Tour Guides
- Transport Providers
- Activity Providers
- Payment Service Providers
- Government Authorities where required by law
International Transfers
As we serve international travellers, your personal information may be shared with trusted service providers inside or outside Sri Lanka where necessary to complete your travel arrangements. We take reasonable steps to ensure appropriate safeguards are in place.
Payment Information
Payments are processed through secure third-party payment providers. CeylonVoy does not store complete credit or debit card information on its own systems.
Data Retention
We retain personal information only for as long as necessary to:
- Complete your booking
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
Security
We use reasonable administrative, technical, and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Your Rights
Subject to applicable Sri Lankan law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent (where processing is based on consent)
- Object to certain processing activities
- Request information about how your data is processed
Children's Privacy
Our services are not intended for children under the age of 16.
We do not knowingly collect personal information from children without the involvement of a parent or legal guardian.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be published on this page together with the updated Effective Date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Website: www.ceylonvoy.com
- Email: info@ceylonvoy.com
- WhatsApp: +94 76 369 6123